When seeking an experienced glass fabricator, it’s best to partner with a company meeting all of your project goals—regardless of lead times, customizations, and shipping processes.
This can be the difference between retaining or losing clients.
Ensuring all components are delivered on time, within budget, and without error are essential to any project. A glass fabricator offering customized shipping and crating services provides an added layer for successful logistics and peace of mind.
Learn how Dillmeier Glass Company's unique shipping and crating process is built on quality, reliability, on-time delivery, and more.
Lowest Glass Replacement Rates
“We track our monthly glass replacement rate when we ship. In November it was less than one percent, which is one of the lowest in our industry.”
— Garrett Ames, President, Dillmeier Glass Company
According to Garrett Ames, president of Dillmeier Glass Company, the fabricator experienced just a 1.01 percent overall yearly replacement rate—proof of its commitment to excellence.
“We track our monthly glass replacement rate when we ship,” Ames explains. “In November it was less than one percent, which is one of the lowest in our industry.”
Dillmeier Glass Company maintains this exceptionally high standard through its constantly evolving processes, employee training, and attention to detail. This ensures prioritization, and quick amendment of knowledge gaps and system deficiencies.
More Than a Fabricator
Moira Bryant, Dillmeier Glass Company’s logistics manager, handles 40 to 60 shipments per day. She’s also the liaison between the company’s customers, installers, and shippers.
A 13-year company veteran, Bryant views her position as more than just ensuring logistics processes.
“Some would say my job is to just make sure everything is shipped, but I see it as much more than that,” she says. “My first priority is our customers and meeting their needs. Sometimes the cheapest transportation isn’t always the most reliable, so we always take into consideration the customer we are shipping to and whether or not they need a specific delivery date met, or any other special requirements.”
Bryant believes that working for a multi-generational family business means going above and beyond what’s required.
“Many of our customers are very comfortable with giving me a call to ask a question—even if it’s about a future shipment they’re thinking about,” she shares. “I pride myself on the relationships I’ve developed with them, and they’re comfortable enough to reach out to me on just about anything.”
A Constant Evolution
Each crate is packed and built to the design of glass specifications. Bryant says she also considers shipment, size, carrier company, and weather conditions.
“We don’t have a standard crate size,” she says. “They are built to the size of the glass when we receive the order. It’s specified so that the glass comfortably fits in the crate without room for movement during transit.”
Dillmeier Glass Company also uses bubble wrap and foam blocks for added shock absorption when shipping sensitive materials, such as UV-bonded glass.
Large Projects & Short Lead Times
The fabricator’s engineering and logistics teams, and technologically advanced equipment facilitate large, multi-location custom orders within a tight time frame.
Nick Borseti, principal interior construction at Strategic Spaces, an office interiors provider and Dillmeier Glass Company partner with locations in Boston and Hartford, Conn. says the fabricator has always come through for his team.
“Dillmeier has consistently proven to partner and perform on our projects and bring a level of customer service and responsiveness that has truly been beneficial to our process and the rapid and ever-changing needs of the construction industry.”
— Nick Borseti, Principal Interior Construction, Strategic Spaces
“Dillmeier has consistently proven to partner and perform on our projects and bring a level of customer service and responsiveness that has truly been beneficial to our process and the rapid and ever-changing needs of the construction industry,” he says.
Bryant also works closely with Dillmeier Glass Company’s contracted installers.
John Connor, founder of Florida-based modular glass wall installation company Pruiba, explains that if it were up to him, he would work with the fabricator on every project.
“It’s good quality glass that’s always shipped on time in a specialized crate,” Connor says. “You can never underestimate what Dillmeier can do.”
An Achievable Process
It’s best to work with an experienced glass fabricator offering creative shipping and delivery options for your project—from start to finish.
Contact us today to learn more about our customized crating and shipping processes.