I am happy to share that the glass is installing as expected and things are going well at Parallon Louisville.
We are anticipating ordering the large Brentwood project at the end of this month for a Dec/Jan install.
"I wanted to send you a huge thank you for not only meeting our expectations but exceeding them. Your product delivered on time and was package perfectly to slide thru the small opening on site. Installation is progressing nicely and expected to wrap up early next week." We’ll be contacting you again soon. Many, many, thanks.”
"You were both really great to work with and the product arrived looking exactly how I hoped it would (which is always nice!) Your professionalism is very much appreciated."
"Just wanted to say how pleased we were with the glass we ordered from you. It exceeded our expectations. And the time you got it back to us was excellent as well."
"Awesome job Dillmeier team, way to step up in a tough situation! That is why you are our glass partner! I have not experienced that from any other supplier except for Dillmeier Glass Company and DIRTT."
We order all of our clear tempered, low iron, custom textured and back painted glass from Dillmeier Glass. They have saved us more than once with turnaround times that no one else in the industry can match regardless of location in the US, period. We have multiple glass sources in Houston and choose to buy from Dillmeier because of lead times, service and quality.
Their customer service is outstanding and response times on both quotes and feedback is always quick. They are committed to what they do and truly understand our goals and many times catch errors on our end, whereas other glass companies would never care to check or question. Packaging is second to none and they stand behind their product 100% no matter what. When you do as much glazing as we do, there is a significant difference. Their tolerances are much tighter than others in the industry, allowing for less burrs and pick outs which when you add applied films are critical. Dillmeier Glass simply can’t be matched in the glazing industry."
"Thank you Chris for that timley quote. Everyone thinks they are your only customer and I try to treat them as such, however sometimes it's hard to do. With turn arounds like that it helps! We did get the job!"
"Thank you so much for stepping up to the plate in this very tough situation. I have not gotten this kind of attention or service from any of our other vendors – you consistently manage to distance yourself from the competition in terms of your ability to deliver product and especially in your customer service. Thank you again!"
"I want to thank you so much for getting this order together for us. The truck is at the site now and they are unloading. You guys really went above and beyond for us on this and I want to thank you and everyone involved. Thanks again. It is always a pleasure doing business with you."
"I just want to let you know that the case doors arrived today and look great! They required the slightest adjustment on one of them, but all went well. Thank you, thank you, thank you! You guys were terrific all the way through. Truly a pleasure to do business with."
"I just want to thank you again for the expedited service on getting the 6 pieces of tempered glass pushed through. Everything worked out perfectly. The glass arrived on the jobsite in perfect time. I truly do appreciate your excellent service."
"Just received our 1st order – it looks great. I just wanted to thank you and Chris for your quick response time and great customer service. We look forward to working with you in the future."
"You guys do a terrific job. Both with customer service and the delivery of your products."
"I just co-worked on a project with another glass vendor, and the experience was horrible. Sometimes, it takes a bad experience to appreciate what you have."